Return and Refund Policy
At VEOZ.store, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, please read our return and refund policy below:
Returns
You have 14 days from the date of delivery to return any eligible item. To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging with all tags and labels attached.
To initiate a return, please contact us at contact@voxa.store with your order number and details. We will guide you through the process.
Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed within 7 business days to your original payment method, depending on your bank’s policies.
Cash on Delivery Refunds
For orders paid via Cash on Delivery, refunds will be issued either through a bank transfer or as store credit, based on your preference.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at contact@voxa.store.
Shipping Costs
Shipping costs for returns are the customer’s responsibility unless the return is due to our error (e.g., incorrect or defective item).
Contact Us: For questions, please reach out to us at contact@voxa.store or visit us at: VEOZ.store
5th Floor, 167-169 Great Portland Street
London, United Kingdom, W1W 5PF